Customer Implementation Specialist

Do you like interacting with people across job roles and industries, and have the ability to bridge the gap between technical and customer facing departments? Can you translate technical matters into easy-to-understand customer facing language?

Then you're in the right place!

The role

As our new Customer Implementation Specialist, you will support our customers in the technical stages of their on-boarding process, making sure that all moving parts are in place, and the overall process works as it should. You will also be the liaison between our technical department and our customer facing department made up of sales and customer success. 

• Focus on and understanding of Straight-Through-Processing flows and applications that align with Inpay’s customer journey
• Configure new live B2B client accounts in backend of Inpay’s proprietary software solution
• Configure fees and functionalities for new clients, in collaboration with Key Account Managers and Customer Success Team
• Take active role in relevant in-house projects and initiatives that further improves our operations

• Commercial mindset for client interaction when processing API setups and internal integration – balanced with timely and professional customer support
• Understanding of merchant requirements vs. technical availabilities vs. sales necessities
• Good people skills. You’ll be working with bankers, programmers, sales, finance, compliance etc.
• Perseverance and a good deal of patience
• Solid English skills, both verbal and written
• Experience with MS Dynamics365 configurations and in-depth knowledge of CRM, HubSpot, Zendesk stages and flows is an advantage
• Experience with RESTful web services, API-based solutions is an advantage
• Knowledge of the payments industry is preferable

At Inpay, our core values drive our success. We seek individuals who embody these values:

Customer First – You’re committed to professionalism, delivering high-quality results, and exceeding customer expectations.

Raise the Bar – You bring a positive mindset and continuously seek ways to improve and grow.

Accountability – You take ownership, follow through on commitments, and proactively solve problems.

Fearless Innovation – You embrace challenges, pursue learning opportunities, and drive meaningful change.

Together We Can – You foster strong relationships, collaborate effectively, and contribute to team success.

Action – You’re proactive, results-oriented, and always ready to make things happen.

If these values resonate with you, we want to hear from you!

We offer:

From flexible working hours to social events, professional development and health insurance, we strive to offer one of the best working environments around.

Ready to join?

Inpay is a cross-border payments company, connecting businesses and communities to a global banking network that helps them thrive. Since 2008, we've helped financial institutions, iGaming operators, corporates, NGOs and others move money to the right places quickly, easily and securely.

Our smart technology, innovative products, robust compliance and in-house experts from 45+ countries solve complex payment challenges with an industry-leading 99% transaction success rate. We are regulated by the Danish Financial Supervisory Authority.

Our headquarters are in the royal quarter of central Copenhagen, with further offices in London. You can see a snapshot of what working life looks like here.

Find out more about Inpay here.