Job Title: Customer Success Manager
Type: Full-time
Experience: 2-3 years.
Location: Warsaw
What about us?Created in 2023, INFINIT operates in more than 6 countries and has in excess of 150 employees of different nationalities.
At INFINIT we are reshaping the future of SMEs in select industries with an all-in-one platform that empowers small business owners and their staff to seamlessly manage and optimize every aspect of their business. By focusing on a select few industries we have been able to bring a high level of expertise to our customers and unlock huge areas of potential growth for them.
Join us at INFINIT as we revolutionize and positively impact the global economy, and embark on a journey of growth and innovation. Your FinTech adventure begins here!
\n
What do we want to achieve together?
-
Lead B2C Customer Success : Take ownership of the end-to-end B2C customer success process, managing client interactions, creating workflows, defining processes, and providing exceptional customer support.
-
Efficient Onboarding process: Define and manage the end to end onboarding process of new customers, from Loan application to disbursal of funds, ensuring a maximal conversion rate and upsell rate of ancillary products (eg: insurances).
-
Banking/Loan management: Be the main point of contact of partner banks, to organise and get approval on a customerβs loan application.
-
Operations Management: Build and oversee operations with the right reports, ensuring efficiency, compliance, and scalability across all customer-facing activities.
-
Customer Success and Relationship Building: Serve as the primary point of contact for clients, fostering strong relationships, understanding their needs, and providing tailored solutions to drive customer success. Help the product team building the right offer to their needs.
What will you find working at INFINIT?
-
3+ years of experience: Proven track record of success in customer success, account management, or related roles, with a focus on managing B2C processes and driving customer satisfaction.
-
Deep Understanding of Banking and Loan Processes: Comprehensive understanding of banking and loan processes, including familiarity with documentation requirements, approval procedures, and regulatory compliance.
-
Excellent Organizational Skills: Exceptional organizational skills and attention to detail for the effective management of workflows, processes, and customer interactions.
-
Exceptional Communication and Interpersonal Abilities: Adept at building relationships and collaborating cross-functionally, ensuring effective communication internally and externally.
-
Adaptability and Results-Focus: Thrives in a fast-paced environment, adept at adapting to changing priorities while maintaining a focus on delivering results.
-
Analytical Mindset: Employs a data-driven approach to decision-making and problem-solving, utilizing analytical skills to drive strategic initiatives.
-
Bachelor's Degree: Preferred in business, finance, or a related field
-
.Language Skills: English and Polish are mandatory. Fluency in one or more languages French, Italian, or Portuguese is highly desirable.
\n
Diversity & Inclusion
INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.