Customer Success Manager (After Sales)

For us to succeed in digitising the hair and beauty industry, we have an ambitious Account Manager team ready to drive higher performance and retention of our existing Partner base.

We’re not stopping anytime soon and have huge growth plans in sight for our GR market. To ensure we truly support our Partners, we need to dedicate our effort to helping them understand the full benefits of Treatwell’s SaaS, so they know how the tools can support them and why they will help their business.

Your responsibility will drive you to think commercially and strategically in how you can share this message to Salon Partners in a practical way. You’ll need to think about the best channels to contact them on and what is the information they need to be successful.

Equipped with a strong market knowledge, you will be confident in explaining what Treatwell can do to improve both their customer and business experience.

You will be responsible for:

• Adapt to multiple salon partners with a 360 personalised service in the development of their positioning, revenue management, and online marketing strategy.
• Educate and empower partners to adopt our SaaS by providing them with expert knowledge.
• Foster lasting engagement by proactively developing strategies to enhance partner loyalty and drive higher retention rates.
• Advise and guide your partners in order to optimise their sales on our platform (promotions, services offered, availability, etc.).
• Work to reduce unsuccessful partnerships by resetting partners expectations to better align with our value proposition. 
• Answering customer queries over the phone, via email and in-person from time to time. 

About you:

• Persuasive and inspirational, you’ll advocate the benefits of the online world, our tools to create excitement and commitment in our partners.
• Genuinely passionate about scale; using technology to make a meaningful impact to thousands of partners at once.
• Motivated by problem solving and iteration to find a winning formula to positively impact partner behavior.
• You like to dig into processes and find opportunities to improve ways of working every day.
• Strong communicator, able to build rapport with both partners and colleagues.
• A team player, motivated by the success of the team as well as your individual performance.
• Target driven, with a proven track record of exceeding targets.
• Go-getter mentality, always focused on finding a solution to a problem.
  
  

About Treatwell

Hi, we’re Treatwell. Nice to meet you.

We’re a team of +600 (and growing) passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 60,000 salon partners across 13+ countries, processing over 8 million bookings every month. And….breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

We’ll Treat You With

• Monthly 40€ vouchers so you can treat yourself too.
• 28-days holiday + public holidays
• Competitive Salary
• Variable incentive bonus plan
• Growth funds for you to develop and grow with your team.
• Free Coffee & snacks
• The opportunity to work alongside a talented, friendly, entrepreneurial team in a lovely office downtown

Equal Ops

Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.