Your profile

We’re looking for a strategic and customer-obsessed Customer Success Manager to drive lasting impact within our key accounts. 

Are you passionate about building long-term relationships that generate real value? Do you thrive in high-growth environments where you can shape the customer journey, identify growth opportunities, and collaborate cross-functionally? At Cenosco, you’ll play a pivotal role in helping our most important customers achieve their goals - and in doing so, unlock mutual growth and success. 

If you're ready to guide large accounts to success, deepen executive relationships, and ensure our customers grow with us - this could be your next big move. 

WHAT You'll do

• Own relationships with key accounts to drive adoption, renewals, and customer satisfaction
• Identify and execute cross-sell and upsell opportunities to grow account value
• Build and deliver actionable Customer Success Plans tied to client goals
• Leading Quarterly Business Reviews (QBRs) with executives to align strategy and results
• Serve as the customer’s voice internally to influence product and service improvements
• Manage contract processes and renewal cycles with legal and commercial accuracy
• Collaborating with Sales, Product, and Marketing to support account expansion
• Document and scale best practices through repeatable playbooks and success tools

WHAT You'll Need

• 7+ years managing large B2B accounts in Customer Success or Account Management roles
• Proven track record of driving retention, expansion, and contract growth in SaaS or tech
• Excellent communication and executive engagement skills, from kick-off to QBR
• Strategic mindset with hands-on ability to manage accounts and solve problems
• Strong negotiation skills and experience managing contracts with enterprise clients
• Comfortable working cross-functionally in fast-paced, high-growth environments
• Fluent in English and open to international travel (25%+)

Why You’ll Love Working with Us

• Work in a fast-growing and interesting industry
• Flexible work that best fits your needs and your role
• Competitive compensation with some nice additional perks
• Top-notch offices and equipment
• Continuous improvement and learning opportunities to grow your career
• Team activities, not the usual ones just to look nice on social media but what our team choose and ask for
• A great team of engaged passionate and helpful people