Customer Success Manager

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. 

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. 

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! 

The essence of the role

As Customer Success Manager, you will be located in Stockholm, London, Prague or Paris and you will report to the Sales Director Email Mid-Market Accounts, based in Paris.

As our new Customer Success Manager you will:

• Grow business with portfolio of assigned customer accounts to attain quotas
• Manoeuvre CRM data and usage patters to up-sell and cross-sell to long tail base
• Conduct QBRs, account planning that enable business expansion within strategic base
• Collaborate with internal ecosystem of product, billing, TAM and SE teams
• Negotiate contract renewals aligning user, buyer and decision maker personas
• Maintain high standards of CRM hygiene and reporting
• Be the voice of clients to business impacting retention positively

In order to be successful in this role, we believe you have: 

• Over 5 years of experience in SaaS business, with a strong emphasis on marketing and communication technologies being a significant advantage.
• Fluency in English at a native or bilingual level, with proficiency in an additional European language considered a bonus.
• Proven track record in managing a substantial portfolio of SMB customer accounts.
• Exceptional communication and presentation abilities.
• Experience with Salesforce, Looker, or similar CRM platforms.
• Keen attention to detail.
• Experience in high-velocity sales environments.

Our corporate language is English, please submit your application in English.

Are you ready? Join us on our journey!

About the recruitment process

To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience, and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties deciding in this process and welcome you to ask any questions you may have at any stage of the process.