Customer Success Manager

 Are you an emerging talent looking for an opportunity to learn new skills and grow? Join our dedicated team of motivated professionals who share a collective passion for progress and excellence!

The Customer Success Manager is a strategy-focused customer focal point managing a portfolio of targeted chemical, life science, power and energy industry customers driving customer recurrent value realization and supporting further customer long term value growth. 

Customer Success is responsible for ensuring return on investment and satisfaction. Customer success managers (CSM) act as customer champions and understand a customer’s business drivers and how best to engage with Emerson to achieve business goals. They build strong relationships both internally and externally and proactively plan and implement internal and external initiatives to ensure customers achieve their goals. 

In this role, Your Responsibilities Will Be:

• Partner with key collaborators in assigned account(s) to develop a customer success plan focused on achieving their desired outcomes with our technology
• Be the customer’s internal advocate that marshals the power of the organization to deliver the mutual agreed success plan
• Create, maintain and demonstrate a trusted advisor relationship environment where the customer gets recurrent and long-term value from using our solutions
• Maintain customer retention at high level driven by Customer Success good practices (LAER framework) and supported by data insights
• Help customer harvesting accelerated value and closing consumption gaps with enhanced contextualized onboarding & adoption support
• Provide inputs to customer in order to report & demonstrate value realization to their executives
• Enhance customer value realization by exploring new ways of using our features
• Support customer growth by identifying & positioning new opportunities and provide key customer feedback to internal collaborators

Who You Are:

You are an expert customer success manager with a strong technical background in industrial automation, controls, digitalization, and/or industrial processes. You display a can-do demeanor in good and bad times, adapt and thrive to organizational change. You build relationships and are naturally customer focused, relentless in delivering solutions that meet customer expectations and increase the value from Emerson. You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance. 

For This Role, You Will Need:

• Successful track record of managing wide range of external customer's portfolio with prior experience in marketing/business/product development and/or consultative selling and/or professional services and/or customer success preferred
• Ability to learn fast new technologies and contextualize it to customer business challenges
• Understand diverse customers’ needs and translate them into mutual business opportunities
• Able to influence, present and interact comfortably with external customers at all levels
• Adapt to shifting priorities and to remain flexible with constantly evolving processes
• Demonstrate strong analytical skills to turn data into decisions
• English Proficiency
• Ability and desire to travel 

Preferred Qualifications that Set You Apart:

• Proactive – identifies opportunities for process improvement and new customer strategies
• Resourceful – knows who and where to go for the required knowledge or support required
• Deeply understands the dynamics of Emerson and possesses a proven understanding of the chemical industrial automation and software space.
• Demonstrates positive attitude and professionalism, an ambassador for the Emerson brand
• Is adaptable to change as it relates to sales plan, Emerson product strategy, internal/external relationships and organizational direction 

Our Offer to You

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement. 

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours!