Customer Success Performance Project Manager Intern

We are growing! We are currently looking to hire a Customer Success Performance Project Manager Intern in our Paris office. The duration of the internship is 6 months.

Who we are:

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:

As a Customer Success Performance Intern, you will be a vital part of our global team, contributing to our mission to deliver excellence to our clients across 8 strategic markets. You will join our multicultural, dynamic & fast-paced environment of the Europe office based in Paris, and your responsibilities will include:

1) Optimizing CRM Systems:

• Conducting health checks on new data entries and ensuring database accuracy,
• Monitoring CRM usage across 8 global markets & international teams,
• Managing FAQs to support teams worldwide,
• Contribute to the deployment of new features of the system.

2) Enhancing Performance Analytics:

• Supporting the continuous improvement of customer success KPI dashboards to drive insights and strategic decisions.

3) Collaborating on Training & Onboarding revamp:

• Coordinating content creation with various departments to revamp current onboarding and training programs.

4) Supporting Client Management Operations:

• Assisting Customer Success members with operational tasks to ensure exceptional client service delivery.

What you will bring along:

This role requires interest in CRM, data-driven decision making, retail/luxury industry, and you should have the below:

• Fluency in English (oral & written).
• Strong organizational and project management skills.
• Attention to detail and a knack for problem-solving.
• Advanced Excel and PowerPoint proficiency (data visualization, pivot tables, etc.).
• Autonomy and time management skills.
• Excellent interpersonal skills.
• Familiarity with CRM systems and data automation is a plus.

What You Will Gain:

• Hands-on experience in managing and optimizing a CRM system across multiple markets.
• Development of analytical, project management, and interpersonal skills.
• Exposure to customer experience-focused projects in the luxury industry.
• Mentorship and support from experienced professionals.