Key Account Manager - Hospitality (M/F/NB)

If you ever booked a hotel online, then you’ve probably used D-EDGE without knowing it.

Our Mission is to simplify hospitality.  We provide leading-edge cloud-based technology  solutions and services to 17,000 hotels worldwide.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

😍: 

At D-EDGE we are driven by these 4 key values:

We care about people #PEOPLE FIRST

We dare to share #OPEN COMMUNICATION

We embrace change #ADAPTABILITY

We go the extra mile #GO BEYOND

• The Key Account Manager is the primary point of contact of an assigned portfolio of strategic hotel clients. Responsibilities of the successful candidate will be to manage, retain and develop a portfolio of accounts - national as well as international. Your mission will be to guarantee a best in class relationship between our department and our clients. To do so, be recognized by his/her customers as a trusted advisor, able to transform objections and daily operational issues into opportunities to enhance service and maximize sales.He/she is responsible for identifying upsell opportunities which ultimately leads to improved revenue both for the clients and D-EDGE.

• Main responsibilites include :

• Portfolio Management:  
• Strong understanding of the portfolio of products within your region and your upsells targets.
• Build deep relationships with key stakeholders.
• Engage in strategic account planning.
• Drives mutual value and growth for the business and key accounts.
• Proactively manage and grow our customers portfolio while exceeding semi-annual and annual revenue goals.
• Build a solid & strong strategy for your region to meet the company's upsell targets.
• Ensure all activity is captured in the chosen CRM tool.
• Prepare regular (weekly, monthly) reports on your account portfolio.

• Customer Centric: 
• Provide clarity and responsiveness to customers (internal and external) and understands the customers underlying needs and problems.
• Create solid relationships in a friendly and professional manner.
• Demonstrate sense of responsibility & accuracy. 

• Client Relationship:  
• Deliver impactful & effective presentations to your clients.
• Effectively communicate with your clients, manage complaints and set clear expectations.
• Responsible for developing and nurturing multiple key client relationships with customers complemented with superior customer service

• Technical skills
• Experience in a combination of revenue management, hotel eCommerce, and or marketing/sales or providing services and solutions to hotels in revenue management.  
• Deep understanding of hotels commercial systems and hospitality industry & market trends  in your assigned region. 
• Bilingual fluency in French/English. Any other language is a plus
• Efficiency in Excel, MS Word, Powerpoint & Salesforce CRM

• Leadership:  
• Be a team player with a solution-oriented mindset and attitude..
• Become a true relationship builder, earning confidence and advocating our D-EDGE values.

• Decision Making:
• Able to make clear & timely decisions and give explicit and clear guidance to our customers. 

• Efficiency:
• Able to identify proactive solutions that will be beneficial to both client and company. 

• Team Player:
• Positive, motivated, proud of your work and engaged in the Hospitality business. 

• Incentives plans
• Accor Employee Card: Discount on hotel bookings
• 12 days for volunteering
• Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.

🤝 RECRUITMENT PROCESS:

1. Telephone interview with Talent Acquisition Team Lead

(~30 minutes)

2. First interview with the your future manager including a case study (~60 minutes)

3. Second interview with our VP Account Management EMEA (~60 minutes)

Please be aware that we will be asking for work references.

D-EDGE is an equal opportunity employer. We do not discriminate based on: race, councilor, ety, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, handicap, veteran status, genetic information, marital status, or any legally protected status.