Customer Success Manager (m/f/d)
SoSafeWe are looking for Customer Success Managers who will help us achieve measurable results and thus generating real impact with the customer, this is what drives you.
And at the same time you want to make the internet a bit safer - in one of the most exciting industries of digitalization - as a team with a highly motivated software developers and ex-consultants? Then you should keep reading!
Your mission
With a customer and product-centric mindset, you will own a book of business in SoSafe’s customer base and ensure their success with SoSafe’s product suite. You will be accountable for building relationships, and delivering customer value, to ensure retention and drive growth.
Your duties in our Customer Success team will include:
Advising customers on cyber security awareness measures
Handling security awareness campaigns with SoSafe’s customers, and highlighting ROI
Conception and completion of business reviews
Managing commercial negotiations (including renewals and upsells)
Proactive assistance of customers in achieving their goals
Contribute feedback to our product development team as the voice of the customer
Leverage relationships to identify key reference and case study candidates
Your profile
You are customer-centric
2+ years of practical experience as a Customer Success Manager or other customer facing & quota carrying role
Excellent written and verbal communication in English
You are confident discussing commercial details with customers (renewals and upsells)
You can oversee multiple internal and external stakeholders across a variety of customers and projects
Experience in a SaaS environment, and eager to continue learning about evolving technology
You are a team player and want to be a part of a team that learns from one another
Why us?
At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a vibrant and encouraging team and environment dedicated to your professional growth.
What we offer:
Work-Life Balance:
Flexible hours
33 vacation days
Work Environment:
State-of-the-art tech
Annual company off-site
Regular team events
Healthcare:
OpenUp
Private Healthcare
Other Perks:
Referral Bonus
Learning & Development Allowance
Pension Scheme
About us
We are one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioral science, we are disrupting the status-quo of Cyber Security.
Backed by strong VC funding by those such as Highland Europe and Global Founders Capital, we are looking for more motivated team players who will assist us with our ambitious mission and international expansion. At SoSafe, you will take ownership for your work and your growth, taking your career to the next level! If you want to have an impact and are looking to contribute in meaningful ways within an open-minded environment that values diversity and community, SoSafe might just be the right place to work for you!
Are you our next Cyber Security Hero?
Come work with us in our HQ in Cologne, our offices in Amsterdam, Berlin, Paris or Lisbon or at our co-working locations in Dublin, Munich, London or Chemnitz.
Join us on our journey to make the digital world a safer place now!