Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.
We are building our Northern European Customer Success team and now recruiting more talented team members! We are looking for a Customer Success Manager in Sweden, Norway, Denmark, and Finland. This role is the primary point of responsibility and accountability for all service obligations to ensure we realize value for D&B’s largest Clients.
The location for this role is located in Helsinki, Finland.
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Key Responsibilities
- Accountable for assigned Client’s overall success with D&B: Driving Adoption & Value Realisation activities, Growth of D&B footprint, Client Satisfaction and Supporting renewals.
- Work closely with D&B Sales/Customer Success Leaders to categorize client engagement opportunities based on risk, spend and growth opportunity and coordinate Post-Sales Teams to deliver all services covered by the contractual agreement.
- Partner with clients to create/deliver a D&B solution value plan to ensure business goals are achieved.
- Independently network and own service relationship with your Customer community via Face to Face meetings to build intelligence on Technology Infrastructure, Strategic Objectives and further D&B partnership.
- Design meaningful Metrics and KPIs to evidence value (ROI) from client investment in D&B Solutions and accountable for reporting to internal/external stakeholders.
- Deliver external service reviews (preferably Face to Face) to review solution adoption, progress key initiatives and assess client sentiment.
- Actively contribute to Strategic Account Planning by sharing intelligence from service relationship with Sales Peers.
- Own development of the service engagement plan by periodically assessing customer health and creating/executing the roadmap of service activity that drives improved business outcomes.
- Develop specialist industry knowledge relevant to your customer base to advise on industry dynamics/ trends, peer best practices and how best to utilize D&B Solutions.
- Work within an account team matric and lead Senior stakeholders/User communities identifying their vision by evangelizing the capabilities of D&B.
- Identify risks to clients achieving their stated business goals and work with the virtual team to build a risk mitigation / get well plan.
To be successful in this role we believe you are/have;
- Minimum of five years of experience working in a client facing role
- At least 3 years experience working with large clients dealing with data and analytics delivered via highly technical solutions
- Proven track record in delivering retention results through successful Client success engagements
- Strong collaboration and influencing skills are critical to the success of this role
- Client-centric approach, with good commercial instincts
- The ability to build and maintain relationships with Clients and internal stakeholders
- Excellent listening, presentation and communication skills at all business levels and displays effective interpersonal skills
- Innovative thinker who is willing to look at new ways to achieve stated objectives
- Self-starter who can work independently, enjoys solving problems and executing against plans
- Strong service management and project management skills
- Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action.
- Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
- Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues, and mentors as well as widen and broaden your competencies through structural courses and programs.
- Fluency in English and languages relevant to the working market, Swedish, Norwegian, Danish, or Finnish.
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During the Christmas and New Years holidays we will not work actively on this recruitment process. We look forward to connect with you from January 7th.
We wish you a nice holiday!
Why Join Us?
Does this role sound like a great opportunity but you’re not sure about making a move? We are really proud of our company and culture and think we have some great things to offer. Some of our benefits in Finland include:
· Two paid volunteer days to contribute to causes in your community
· Access to free services providing support and counselling
· Flexible working arrangements and hybrid work arrangements for most role
· Beautiful modern office at Alvar Aallon katu 5C
· Gym on site which can be used by employees 24/7
· Lunch and sport/culture benefit
· Weekly fruit delivery and company breakfast
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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