Customer Success Manager / Tech Specialist
VerveWho We Are
Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Learn more at www.verve.com.
Who You Are
As an experienced Client Services professional with a technical edge, you excel in managing and nurturing client relationships while offering strategic guidance to optimize their technical integrations. Your ability to prioritize effectively, combined with your curiosity for new technologies, makes you a trusted advisor. You possess strong technical acumen, particularly in tools like Google Tag Manager and pixel setups, and are skilled at explaining complex technical processes in simple terms. You’re confident working with data, providing actionable insights, and collaborating across teams. Whether you’re troubleshooting, training, or strategizing with clients, you thrive in a fast-paced, dynamic environment.
Location: Stockholm office (Stureplan 6)
What You Will Do
Serve as the primary technical point of contact during client onboarding, ensuring smooth and efficient implementation of technical solutions
Build strong relationships with clients and internal teams, including Product and Tech, to address client needs effectively
Manage the installation and configuration of tracking pixels, including expertise with Google Tag Manager and other tools, ensuring accurate data capture and seamless integration
Collaborate closely with the Client Partner team to expedite onboarding and maintain client satisfaction
Work with Sales teams to identify and seize opportunities for account growth through technical enhancements and optimizations
Act as a subject-matter expert on the Match2one platform, providing training, guidance, and insights for campaign optimization
Develop and share best practices for platform use and new feature adoption with clients, empowering them to achieve their goals
Partner with Product Management to shape the development of platform features by relaying client feedback and identifying improvement areas
What You Will Bring
Experience: A minimum of 2-3 years of online advertising experience is essential for the role, from which at least 1 year in programmatic advertising
Technical Skills: Advanced understanding of Google Tag Manager, pixel setups, and the installation of tracking pixels on websites. Familiarity with RTB, DSPs, ad exchanges, ad servers, and campaign management strategies (CPA, CPC, CPM)
Languages: Fluency in English is required, and Swedish is beneficial
Analytical Skills: Proficiency in Excel (pivot tables, large datasets, chart creation) and a strong problem-solving mindset
Soft Skills: Exceptional troubleshooting abilities, attention to detail, and collaborative skills to work effectively across teams in a startup environment
Client Management: Proven experience in building client relationships, understanding business objectives, and identifying growth opportunities
Time Management: Strong organizational skills with the ability to prioritize tasks, meet deadlines, and work independently
What We Offer
Be part of a multicultural team that is bringing advertising to the next level
You will learn and evolve in an empowering environment characterized by entrepreneurial actions
Responsibility, independence, and an opportunity to participate in projects that have a significant impact on Verve’s success
3 Wellness days per year (in Q1, Q2 & Q3) and Employee Assistance Program to help you maintain your well-being
Enhance your professional skills with a yearly training budget and improve your language skills through German and/or English classes
Work and Travel Program (monthly raffle after 2 years of employment)
We are eager to build a great team together and we appreciate your help through our Employee Referral Bonus
Align your interests with the company's success and take part in our Employee Shares Purchase Plan
Enjoy food and beverage benefits with colleagues and have fun during team events
Healthcare allowance (Friskvårdsbidrag) and Pension
Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-Hybrid