Junior Customer Success Operations Analyst - (m/f/d) - Portugal
SoSafeIn this role, you will assist our Customer Success department in providing the finest possible service to our customers. This entails contributing to our workflows, gaining exposure to CRM systems, and analyzing data to help improve customer satisfaction and retention.
Responsibilities:
Help derive insights from customer data (Customer Lifetime Value, Retention, Product Analytics) and assist initiatives to boost customer satisfaction and value.
Assist in guiding and improving post-sales customer workflows in Salesforce and Planhat, from implementation to account management, renewals, and expansions.
Support the development and optimization of CRM features in collaboration with our Business Systems team.
Contribute to the forecasting and monitoring of key retention metrics and upsell opportunities.
Ensure data quality and consistency for Customer Success operations.
Qualifications:
1-2 years of relevant experience in a related role, ideally in Revenue or Customer Success Operations in a B2B SaaS environment or alternatively in a high speed environment (Scale-Up, Consulting)
Basic analytical skills with a curisosity to learn data modeling and derive insights from data (Excel, PowerQuery, Tableau).
Some knowledge of CRM Tools (e.g. Salesforce); familiarity with Customer Success Platforms (like Planhat, Catalyst, or Gainsight) is a plus.
Willingness to learn and work collaboratively with various teams and stakeholders.
Why Us?
At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a dynamic and supportive team and environment committed to your professional growth.
What we offer:
Work-Life Balance:
Flexible hours
33 vacation days
Work Environment:
State-of-the-art tech
Annual company off-site
Regular team events
Healthcare:
OpenUp
Health Insurance
Other Perks:
Referral Bonus
Learning & Development Allowance
Meal Allowance
About Us
We are one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioral science, we are disrupting the status-quo of Cyber Security.
Backed by strong VC funding by those such as Highland Europe and Global Founders Capital, we are looking for more motivated team players who will assist us with our ambitious mission and international expansion. At SoSafe, you will take ownership for your work and your growth, taking your career to the next level! If you want to have an impact and are looking to contribute in meaningful ways within an open-minded environment that values diversity and community, SoSafe might just be the right place to work for you!
Are you our next Cyber Security Hero?
Come work with us in our HQ in Cologne, our offices in Amsterdam, Berlin, Paris or Lisbon or at our co-working locations in Dublin, Munich, London or Chemnitz.
Join us on our journey to make the digital world a safer place!