About the role

We are looking for a proactive and dynamic Key Account Manager to manage and expand our relationships with key clients. In this role, you will act as the primary point of contact for our customers, ensuring satisfaction, resolving issues, and identifying growth opportunities. If you have a passion for delivering exceptional customer experiences and driving business success, we’d love to hear from you.

Your profile

• Proven experience in Key Account Management, preferably in the SaaS or logistics industry.
• Strong problem-solving skills with a proactive approach to resolving client issues
• Exceptional communication in Dutch and English
• Hands-on experience with reporting tools, invoicing, and budget planning
• Ability to manage multiple stakeholders and complex projects simultaneously
• Familiarity with technical integrations, interfaces, and customer-oriented software solutions is a plus
• High attention to detail and excellent organizational skills

Why us?

• Flat hierarchies and the opportunity to help shape structures and processes
• Flexible working hours and the opportunity to work remotely
• A beautiful office in Rotterdam
• Opportunity to travel and work in other Shipcloud offices
• Market-based salary and various benefits
• Regular events

Your mission

• Manage client relationships, resolve requests, and handle escalations efficiently
• Conduct Quarterly Business Reviews, verify invoices, and prepare client reports
• Develop tailored solutions, negotiate pricing, and drive upselling opportunities
• Lead client-specific projects, ensuring timely delivery and operational success
• Plan for peak seasons and collaborate on budgets and forecasts
• Maintain accurate documentation and support process improvements

Your contact person

Sarah Ditton
Head of Customer Success and Key Account Management