Merchant Onboarding Specialist

About Wolt 

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

The Merchant Onboarding Specialist works in close cooperation with the Partnership Managers as well as Restaurant and Retail Development teams to help our restaurant and retail partners maximize their opportunity for success.

The Merchant Onboarding Associate is responsible for assisting our restaurant and retail partners in onboarding their venues, ensuring their menus are updated on the platform and offering general day-to-day support.

​​Day-to day

• Onboarding Excellence: Manage the end-to-end onboarding process for new restaurant and retail merchants across current and future Austrian cities as Wolt continues to expand.
• Driving Expansion Success: Spearhead the onboarding of high-quality new live venues during city expansions, ensuring rapid and efficient go-lives in new cities.
• Business Data Compliance: Collaborate across teams to ensure merchant compliance with business data requirements, including the validation of contracts and the KYC (Know Your Customer) and KYB (Know Your Business) processes, maintaining accuracy and adherence to regulatory standards.
• Comprehensive Setup: Lead the creation and maintenance of merchant venue pages, including listing offers, product photo coverage, translations, and menu updates, ensuring all content meets Wolt’s brand standards.
• Quality Assurance: Guarantee that restaurant and retail Merchant Partners experience the highest Wolt-grade service standards throughout the onboarding process by proactively addressing their needs, monitoring their progress, and maintaining clear, supportive communication to set them up for long-term success.
• Merchant Partner Education: Educate merchants on using the Wolt Merchant App and Merchant Portal, enabling them to optimize their performance on the platform.
• Merchant Partner Post-Activation Success: Build strong partnerships by providing key performance insights, sharing best practices, and aligning them with Wolt’s service standards and guidelines.
• Operational Oversight: Manage internal administrative and operational systems, ensuring databases are accurate, efficient, and up to date.
• Team Support: Assist with team operations by creating and updating databases, managing communication, and driving process improvements.

• Technical Skills: A combination of strong technical aptitude, logical thinking, and an eye for detail and aesthetics.
• Exceptional Interpersonal Skills: Ability to tailor communication styles effectively to suit diverse audiences.
• Highly Organized: A structured and detail-oriented approach with a strong service mindset.
• Bilingual Proficiency: Fluency in both German and English is essential.
• Time Management: Strong prioritization skills to manage competing tasks and deadlines efficiently.
• Resilience Under Pressure: A calm and composed approach to handling high-stress situations.

We offer an attractive base salary starting at 32.000€ (40h/week) which is adjusted and increased depending on qualifications and professional experience.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!