Position:

Senior Customer Success Manager

Job Description:

Arrow’s Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world’s leading technology manufacturers and their channel partners that serve commercial and government markets. 

CloudHealth is a market leading Cloud Management Platform (CMP) and FinOps solution that simplifies cloud financial management, makes sense of cloud data and optimizes spend across your multi-cloud environment.

Find more information about us on our page: arrow.com/globalecs/

And watching the following Arrow Corporate Video - YouTube

SENIOR CUSTOMER SUCCESS MANAGER

Arrow’s Enterprise Computing Solutions is looking for a Senior Customer Success Manager. The primary objective of this role is to drive monthly/annual recurring revenue via CloudHealth’s customers and Managed Services Provider partners.  You will be accountable for quarterly revenue targets and pipeline forecasting, which are based on monthly recurring revenue (MRR).

What will you be doing at Arrow ECS? 

• You will be responsible for developing, managing, and creating the relationship between Arrow Global services and potential customers.
• Identify new business opportunities - including new markets, growth areas, trends, customers, products, and services
• Collaborate and drive relationships with key stakeholders, both within the assigned customers/partners and appropriate Arrow sales teams will be an important to successful execution
• Forecast partner and customer MRR and drive collaborative pipeline generation activities
• Pricing and deal support across multiple customer / partner routes to market is required to ensure world class experiences for both our partners and customers
• Provide deal support on major/strategic opportunities that assigned partners and customers are working with.  You are the main conduit in all things CloudHealth.
• Attend conferences, meetings, and industry events

What are we looking for? 

• You have experience in a similar position within customer service, sales and/or business development within a relevant sector
• Can build and develop strategic business relationships
• You have interacted with high-level stakeholders from large accounts
• Strong knowledge of the market, and a good understanding of the added value that a distributor provides to the channel
• Willingness to travel up to 30% of time to partner meetings to support events, enablement, and pipeline generation
• Effective communication with people at all levels
• Fluency in English

What is in it for you? 

• Competitive and attractive employee compensation package - salary consists of base and variable compensation
• Reliable & trusting work environment
• Cooperative team with flat structures and communication
• Professional and personal development

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons. 

Do you see yourself as our future colleague? If yes – send us your application.

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Location:

UK-United Kingdom - Remote

Time Type:

Full time

Job Category:

Sales