Senior Director Category Advisory & Customer Success

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Job Details

Category Advisory Director – Perfect Category Solutions

Salary: Competitive

Location: London

Background

Kantar is a market leader in the provision of category management software and services to leading CPG companies worldwide. The RichMix assortment optimization application is used by 8 out of the top 10 CPG companies and forms a key part of the broader Perfect Category offer which includes Virtual Reality, Shopper research, data harmonization, analytics and advisory services. Kantar’s Perfect Category consistently delivers category revenue growth in the range 3% to 5%, reduces the effort associated with range reviews by more than 50% and typically delivers >10x payback.

Role Overview

The Category Advisory Director is responsible for the delivery and ongoing Customer Success of our Perfect Category offer which uses the power of predictive analytics and generative AI to help clients grow categories and brands.

We’re looking for a talented Category Management practitioner who is passionate about data, analytics, and technology.

It’s an opportunity to consult with our Fortune 500 FMCG clients on their Category Management capability development and will deliver first-class actionable insights based on shopper behaviour leading to optimised assortment merchandising recommendations. The role also incorporates solution pre-sales to prospect clients.

The role will report into the Perfect Category Managing Director, will lead the advisory team and will work cross functionally with Sales, Product Management and Software Development.

OUR EXPECTATIONS OF YOU

• Bachelor’s degree with 5+ years’ experience
• Experience in category management approaches in manufacturer and/or retail contexts
• Ability & proven track record in building great commercial and trusted partner relationships with new and existing client stakeholders up-to and including C-level.
• Track record in helping clients to deliver value and ROI from the use of software and insights
• Consultative approach to helping clients/retailers/internal stakeholders succeed in a change management customer first strategy
• Impactful communication & influencing skills to present complex analysis in a concise and effective manner to junior & senior stakeholders
• Strong experience & comfort in leveraging technology (Excel, other industry applications) in delivery analytics and insight
• Demonstrated programme / project management skills and the ability to manage and coordinate project work in a structured and coherent way.
• Laser focus on the “so-what” and ability to distil the insight from a sea of data
• Previous line management & mentoring experience
• Working knowledge of industry standard software planogramming solutions is a nice to have e.g., JDA Space Planning, Nielsen Spaceman

KEY OUTCOMES

You should be intellectually curious and with strong business acumen. You must be an excellent communicator who can build strong client relationships. This must be coupled with a keen attention to detail as well as the ability to work independently and lead projects.

You can synthesize and interpret data to inform strategic recommendations. You display strong problem-solving skills, in particular translating loosely defined problems into solutions.

Candidates must show aptitude in delivering winning software solutions including program management, business development, support & customer success.

Location

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. 

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. 

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. 

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. 

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.