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Tax-free Onboarding Specialist with French

Planet
Part-time
On-site
Warsaw, Mazowieckie, Poland

About Us:

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence. 

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. 


Function Overview:

As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.

You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.

We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.

Role Overview

The Onboarding Specialist will support a variety of back-office functions necessary to board merchants onto the Planet processing platforms.  All tasks associated with successful merchant processing and refunds, including setup, account changes and process improvement will be performed.  The jobholder will deliver a professional service to internal and external customers, in a timely manner by ensuring that service delivery, quality control and all aspects of compliance are maintained.

What you will do

  • Gather, assess, and complete onboarding forms. Set up merchants in Planet’s Tax Free processing systems.
  • Support Sales and technical team requests related to account settings, contracts and sales strategy.
  • Provide excellent customer service and resolve issues/inquiries by collaborating with other colleagues and departments.
  • Create and mail Welcome packs and material orders to merchants and provide training as needed.
  • Manage SLA, for all requests. Utilize ticketing systems to validate work and prioritize tasks.
  • Utilize reports and research sources for details related to onboarding.

Who you are

  • Excellent team player and independent problem solver.
  • Strong ability to understand end-to-end tax-free processing.
  • Excellent communication skills with people at all levels and support for sales teams.
  • Strong sense of responsibility to Planet's customers to ensure those customers have an exceptional customer experience with Planet.
  • Ability to create procedures and train co-workers.
  • Good knowledge of Microsoft Excel.
  • Multi-lingual: local language and English strictly required.  Other languages desired 

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Apply now
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