Are you passionate about combining technical know-how with excellent communication skills? Do you enjoy solving problems and helping partners succeed? If so, we invite you to join our team as a Technical Customer Success Manager at Twisto.
Your Key Responsibilities:
Act as the first point of contact for partners on technical topics, helping them integrate and optimise our solutions.
Support onboarding and implementation processes, including API integrations, basic data migrations, and platform customisations.
Troubleshoot and escalate technical issues when necessary, collaborating with engineering and support teams.
Help our partners understand and use key features of Twisto solutions.
Engage with partners regularly to assess their needs and offer tailored solutions.
Monitor product usage to identify areas for improvement.
Create clear, easy-to-understand documentation and guides.
Assist our partners in addressing common technical challenges.
Identify potential issues early and propose proactive solutions.
Collaborate with product development teams to prioritize feature requests and bug fixes based on customer feedback.
Liaise with the sales department to win new business and increase sales.
What Twisto can Offer :
Opportunity to work closely with cutting-edge technologies and solutions, enhancing both technical and customer-facing expertise.
Contribute to product development by acting as the voice of the customer and collaborating with engineering teams.
Informal and pleasant atmosphere - we all know each other, we do not fancy formalities, we are open, agile & dynamic team.
Promoting a healthy lifestyle - we offer MultiSport card, health care, fruit daily π in the office, team events, five+ weeks of vacationπ΄and lot more.
Work location - Prague or Warsaw
Last but not least, great opportunity to be part of Twisto expansion in Europe & beyond
Min. 2 years of experience in a technical support, customer success, or related role.
An ability to gasp customersβ needs and suggest timely solutions.
Basic understanding of REST API (API documentation, HTTP methods).
Familiarity with tools such as JIRA, Confluence, Slack.
Experience with SQL and basic data analytic.
Excellent communication skills to convey technical information clearly to clients.
Strong problem-solving, ability to manage multiple priorities.
Fluency in Czech/ or Polish, English (min. B2 Level)
If youβre ready to take your technical skills to the next level and make a real impact, weβd love to hear from you. Apply today and be part of our great team!